Charter Flights

A: The Cessna Grand Caravan 208 is considered one of the safest single-engine aircraft in the world and the safest single-engine aircraft to land on water (FAA & ICAO). Our aircrafts meet the strictest requirements by FAA and CAAV for commercial operations

FAA: Federal Aeronautics Associations
ICAO: International Civil Aviation Organization
CAAV: Civil Aviation Authority Vietnam

Every flight is crewed by qualified crew members including 1 captain and 1 first officer. All captains and first officers are well-trained on safety and emergency procedures

A: In order to operate on-time and efficiently, we require passengers to present at the check-in counter 30 minutes prior to departure time. Our check-in counter opens 1 hour before the flight departure time

A: You will check in at Counter 109, Lobby E, Terminal 1, Noi Bai International Airport (in Hanoi) or No T7 Tuan Chau Commercial Urban Area, Tuan Chau Ward (in Halong city)

A. For passengers under fourteen years old travelling on Vietnam domestic flights:
Vietnamese nationality (submit one of the following IDs):
- Passport;
- Birth Certificate (originals or certificated copies) ;
- Birth Confirmation Form (for Infants under one (01) month old)
- Confirmation of a social organization: children under the patronage of that organization (this shall be valid within 6 months since the date of confirmation).
Non Vietnamese nationalities: 
- Passport.

B. For passenger from the age of fourteen years old: 
Vietnamese nationality (submit one of the following IDs):
- Passport;
- Identity card;
- Military Identity card;
- National Assembly membership card;
- Communist party membership card
- Press Identity card;
- Driving license;
- Aviation Security control card;
- Airlines Identity card;
- Confirmed form written by local police or authorities.
Non-Vietnamese nationalities: 
- Passport;

The travel documents used by passengers shall meet the following conditions:
- Such travelling documents are still valid;
- A passenger photo is glued on and stamped, except for certificate of birth, paper certifying birth of infants, security badge and airlines ID

A: Please click here for more information.

A: Hai Au Aviation will endeavour to advise you of the situation immediately on the contact phone number you have supplied to us upon booking. Please have your mobile switched on that day.

Force Majeure are cases such as natural disasters, fires, strikes, lock-outs, acts of the public enemy, wars, blockades, prohibitions, embargoes, uprisings, riots, epidemics, changes in the government of countries concerned (special purpose aircraft, cancelation, delay...), weather, technical errors and any cause beyond Hai Au Aviation’s control that force pilots or operators to make decisions for the safety of passengers and the flight. In this case, Hai Au Aviation is not responsible for any damages and penalties. 
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A: In case of a delay, Hai Au Aviation’s ground handling staff will inform affected passengers of the delay reason and the new departure time.

If the delay is more thang 3 hours and if you would like to cancel the flight, Hai Au Aviation will offer free-of-charge reschedule (within 3 month) or a full refund to the affected passengers. We will also offer you a free one-time transfer back to downtown from Noi Bai Airport.
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A: Yes, Hai Au Aviation accepts Children or Infants with the following requirements so long as they are accompanied by an adult of 21 years old or above.
Child Fare (2 – 12 years old) is 75% Adult Public Fare.
Infant Fare is 10% Adult Public Fare.

A: In order to better service our guests it is in everyone's best interest to obtain real weights whenever possible. This will reduce the chance of overbooked flights due to aircraft being loaded above safe parameters, which results in our flights being on-time and safe.

A: Pregnant passenger's obligation is to inform Hai Au Aviation of her pregnancy period when making a reservation and at the check-in counter. The carriage of pregnant passengers is subject to the following conditions:
- Under 27-week pregnancy: Hai Au Aviation will carry this passenger without doctor's certification but the passenger must sign the Statement of limited liability.
- Over 27-week pregnancy: These passengers must present doctor's letters confirming that her health condition is suitable to fly and this letters must be valid no earlier than seven (7) days prior to the departure date. Passengers will be required to sign the Statement of limited liability.
- 32-week pregnancy and over: Hai Au Aviation will refuse the carriage of these passengers.