- Bring your passport to check-in
- Show up at the check-in counter at least 30 minutes before departure time
- Luggage allowance: 7kgs/passenger (not applicable for infant). Excess luggage will be on standby and extra charge will be applied. See section BAGGAGE for additional information.

Check-in locations:
Noi Bai Airport: Counter E09, Domestic Hall A, Terminal 1, Noi Bai Airport 

Ha Long: Villa T7, Tuan Chau Marina, Halong City

Hotline phone numbers in case of emergencies or any other queries:
Noi Bai Airport:  +84 (0) 919 136 089

Halong: +84 (0) 919 866 089
Reservation: +84 (0) 962 960 689

Safety
Before our flight takes off, passengers are required not to stored or be under the influence of alcohol or illegal drugs. To ensure that your experience is an interesting one, we commit strict safety standards and we may refuse boarding to any person we deem is in breach of our safety policy.

Clothing
We recommend you wear comfortable clothing during your flight. Also be aware that scarves and long gowns can cause a safety hazard, so we recommend you not wear these. Our seaplanes have air conditioning, however due to Vietnam’s tropical environment (warm weather from May to September), we recommend that you dress in light clothing to ensure a comfortable flight.

Weather Condition
Our pilots are experienced with the range of weather conditions that happen in Vietnam. On occasion, weather conditions may not be suitable for operating or continuing a flight safely, which will result in a cancellation of services or a diversion from original flight plan to a safe landing area. Should this occur, then our policy is to refund the full ticket price or re-schedule an alternative flying time.

 

 

Contact Us

For online bookings:

Hotline: +84 (0) 962 069 689 (Open 8am - 8pm GMT +7)
Email: online.sales@haiauaviation.com

For Agents bookings:

Hotline: +84 (0) 962 960 689 (Open 8am - 8pm GMT +7)
Tel: (+84 24) 3943 9966
Fax: (+84 24) 3943 2299
Email: rsvn@haiauaviation.com

For media contact:

Email: vantrang.pham@tmgroup.vn

For job opportunities:

Email: nhanh@tmgroup.vn

 

Call us now

+84 (0) 962 069 689

       

 

Visit Us

Hai Au Aviation

Floor 11, 70-72 Ba Trieu Street, Hoan Kiem District, Hanoi, Vietnam.

Noi Bai Airport: Counter E09, Lobby E, Terminal 1, Noi Bai International Airport, Hanoi, Vietnam

Tuan Chau Marine: No T7 Tuan Chau Commercial Urban Area, Tuan Chau Ward, Halong City, Quang Ninh Province, Vietnam.